1. Agreement and who we are

By signing up for, paying for, or using any PropFlow Solutions service, you agree to these Terms of Service (“Terms”). If you do not agree, please do not use our services.

“PropFlow,” “we,” “us” and “our” mean PropFlow Solutions LLC, 1801 Broadway Ave, Ste 525D, Boulder, CO 80302. “You” and “Client” mean the real estate professional, team or brokerage using our services.

Our lead generation services are for licensed real estate professionals only. By signing up, you confirm that you hold an active real estate license in good standing in the state(s) where you will work the leads we provide.

These Terms work together with the written e-sign agreement you sign at onboarding. If the two conflict, the signed agreement controls.

2. Services and plans

We provide lead generation, website development, SEO, AI chatbot and related digital marketing services for real estate professionals. What you receive depends on the plan you choose.

Lead generation plans

Basic. $375 one-time security deposit and a 15% referral fee at closing. Covers 2–3 zip codes with an estimated 2–3 leads per month. ISA-verified leads are sent to you by text or email.

Standard. $675 one-time security deposit and a 15% referral fee at closing. Covers 3–5 zip codes with an estimated 5–8 leads per month. Includes ISA-verified leads, scheduled appointments, an agent profile, SEO profile and listing, and a landing page.

Premium. $1,195 one-time security deposit and a 10% referral fee at closing. Covers 5 zip codes and 2 counties with an estimated 5–8 leads per month. Includes ISA-verified leads with live transfer, a 5-page website with free hosting, local SEO, 24/7 AI chat, an agent profile and a dedicated account manager.

Team of 3. $1,499 one-time security deposit and a 15% referral fee at closing. Covers zip codes and cities for up to 3 agents with an estimated 3–5 leads per month. Includes a CRM, email marketing, live transfers, agent and SEO profiles, and a dedicated account manager.

Team of 5. $1,999 one-time security deposit and a 15% referral fee at closing. Covers zip codes and cities for up to 5 agents with an estimated 3–5 leads per month. Includes a CRM, email marketing, live transfers, agent and SEO profiles, and a dedicated account manager.

Website development plans

Starter. $295 one-time fee. A responsive landing page with basic listings, lead capture forms and social media integration, plus 2 weeks of free support.

Professional. $795 one-time fee. A website of up to 5 pages with property filters, an integrated map, on-page SEO and schema markup, plus 1 month of free support.

Premium. $1,195 one-time fee. A fully custom website with IDX/MLS integration, CRM lead management, advanced SEO, a blog with 3 articles, free hosting and 24/7 AI chat, plus 3 months of free support.

Prices and plan contents shown on our Pricing page at the time you sign up apply to your plan. Lead numbers are estimates and are governed by Section 4 (Lead Delivery Policy).

3. Fees and payment

You pay a one-time security deposit when you sign up, plus a referral fee only when a lead we provided closes. There are no monthly or yearly fees.

• Security deposit. The deposit covers setup, configuration and launch of your plan, including profile creation, SEO listing setup, zip code targeting and ISA verification. It is refundable only as described in Section 6 (Money-Back Guarantee).
• Referral fee. When a transaction closes with a lead we introduced to you, you pay 15% of the commission you receive on that transaction (10% on the Premium individual plan).
• Deposit reimbursement. Your security deposit is credited back to you against the referral fee on your first closing with a PropFlow lead.
• Organic SEO leads. No referral fee applies to clients who contact you directly through your SEO agent profile without being introduced by our ISA team.
• Reporting closings. You agree to tell us within 5 business days after any PropFlow lead goes under contract and again when it closes, and to share the closing statement on request.
• Payment timing. Referral fees are due at closing, paid through the closing or title company where possible, or within 10 days after closing.
• Tail period. A referral fee is owed on any transaction with a PropFlow lead that closes within 24 months after we introduced the lead, even if you have cancelled or changed plans.
• Website plans. Website development fees are one-time and cover design, development and delivery of your website.
• Late payment. Unpaid referral fees more than 30 days overdue may lead to suspension of lead delivery.

Licensing and compliance. All referral fees are paid and received in compliance with the Real Estate Settlement Procedures Act (RESPA) and applicable state real estate license laws. Where state law requires, referral fees are paid to or through a licensed partner brokerage.

4. Lead Delivery Policy

Lead numbers on all plans are estimates only and are not guaranteed.

Estimates, not fixed quantities. Estimated monthly lead ranges are based on our past results. Actual volume varies month to month with seasonality, weather, interest rates, local demand, competition and other factors outside our control.

Estimated leads per month. Counted from the date your plan goes live, the estimates are 2–3 leads for Basic, 5–8 for Standard and Premium, and 3–5 for Team of 3 and Team of 5.

What counts as a qualified lead. A qualified lead is a person who:

• has been contacted and verified by our ISA team,
• has given valid contact details,
• wants to buy or sell property within your selected zip codes, cities or counties,
• has confirmed interest and a timeline, and
• is not under contract with, or actively working with, another agent.

Duplicates, spam and fake submissions are never counted.

Invalid lead replacement. If a lead turns out to be invalid (wrong number, outside your area, or already working with an agent), report it within 7 days. We will replace it at no cost.

Low-volume months. If you receive fewer leads than estimated in a month, we will work to make up the difference in the following months at no extra cost. Your 6-month money-back guarantee (Section 6) still applies.

Billing disputes and chargebacks. You acknowledge that lead numbers are estimates and that a month with fewer leads than estimated is not a failure to deliver the service. You agree to contact us at support@propflowsolutions.com to resolve any billing concern before disputing a charge with your bank or card issuer. Refunds are available only as described in Section 6 (Money-Back Guarantee).

Other services are unaffected. Websites, landing pages, agent profiles, SEO and AI chatbot services included in your plan are delivered in full regardless of monthly lead volume.

Transparent reporting. You will receive a monthly report showing leads delivered, and how that compares with your plan’s estimate.

5. ISA verification, exclusivity and lead handoff

Every lead is verified by a human Inside Sales Associate (ISA) and is exclusive to you within our network.

• Verification. Our ISA team calls each prospect to confirm property needs, budget, timeline, location, pre-approval status and contact details. Calls may be recorded, and we share the recording with you before handoff.
• Exclusivity. We never give the same lead to more than one agent in our network. We cannot control whether a prospect also contacts other agents on their own.
• Nurturing. We may follow up with a prospect for days or weeks before handoff, until they confirm they are ready to speak with an agent.
• Handoff by plan. Basic clients receive prospect details by text or email. Standard clients receive scheduled appointments. Premium and Team clients also receive live transfers when available.
• Dedicated account manager. Where included, your account manager is assigned for a minimum of 4 months.
• Start date. Leads begin within 18 to 20 business days after onboarding is complete. This is a target, not a guaranteed date.

6. Six-month money-back guarantee

If you do not close any PropFlow lead within your first 6 months, or the leads we provide are not genuinely interested prospects, you can claim a full refund of your security deposit.

• When the period starts. The 6 months start on the date your plan goes live and you begin receiving leads.
• How to claim. Email support@propflowsolutions.com with your name and plan. We do not require you to justify the claim.
• Refund timing. Approved refunds are processed within 24 to 48 hours. Your bank may take a few more days to show the funds.
• After a closing. Once you close a PropFlow lead, your deposit is credited against that referral fee (Section 3), so no separate refund applies.
• Website plans. Website development plans carry the same 6-month money-back guarantee. If your website is not delivered as described in your plan, you can claim a full refund of your website fee within 6 months of purchase.
• Written guarantee. The guarantee is also set out in the e-sign agreement you sign at onboarding.

7. Website, SEO and AI chatbot terms

Websites are delivered on a target timeline once we have your content. SEO results and chatbot answers are not guaranteed.

Websites and landing pages

• Timeline. We aim to deliver within 18 to 20 business days after receiving your content, photos, logins and approvals. Delays in providing these extend the timeline.
• Revisions. Each website plan includes 2 rounds of revisions. Extra changes may be quoted separately.
• Hosting. Plans with free hosting include hosting for as long as 12 months. After that, hosting is $25 per month, or we will transfer the website to your own hosting at no charge.
• Support. Free support lasts for the period shown in Section 2. Support after that is quoted separately.
• IDX/MLS. IDX and MLS integration depends on your MLS’s approval and any third-party fees, which you pay.

SEO and agent profiles

• We aim for your profile to appear in local search results within about 35 to 40 days. Search engines control rankings, so we cannot guarantee a specific position, page or date.

AI chatbot

• The chatbot gives automated answers and may sometimes be inaccurate. You are responsible for reviewing its setup and the information it shares.
• The chatbot does not give legal, financial or mortgage advice.
• Uptime depends on third-party providers, so 24/7 availability is a target, not a guarantee.

8. Your responsibilities, upgrades and cancellation

Your responsibilities. You agree to:

• keep your real estate license active and tell us within 5 business days if it lapses, is suspended or changes;
• contact each lead within 24 hours of handoff and keep scheduled appointments;
• report contracts and closings with PropFlow leads as required by Section 3;
• use lead information only to provide real estate services to that prospect, and not sell or share it;
• follow fair housing laws, the Telephone Consumer Protection Act (TCPA), do-not-call rules and privacy laws when contacting leads; and
• give us accurate information and the content we need to deliver your plan.

Upgrades. You can upgrade at any time by paying the difference in deposit. Upgrades are processed within 3 to 5 business days.

Cancellation by you. You can cancel at any time by emailing support@propflowsolutions.com. Refunds are handled under Sections 4 and 6. Referral fees remain owed on leads already introduced (Section 3).

Suspension or termination by us. We may suspend or end your service if your license lapses, fees go unpaid, or you misuse leads or break these Terms. Where the problem can be fixed, we will give you written notice and 10 days to fix it first.

9. Ownership, disclaimers and liability

Your content. You keep ownership of the photos, text, logos and listings you give us. You give us permission to use them to deliver your services.

Your website. Once all website fees are paid, the finished website design and content belong to you. We keep ownership of our own templates, code libraries, tools and know-how.

Agent profiles. Your agent profile is hosted on our platform. It stays active while your plan is active.

No guarantee of sales or income. We provide leads and marketing. Whether a lead closes depends on the prospect, the market and your own work, so we do not guarantee any number of closings or any level of income. Lead numbers are estimates only (Section 4).

Third-party services. We use third-party platforms such as ad networks, search engines, CRMs and hosting providers. We are not responsible for their outages, policy changes or decisions.

Limitation of liability. To the extent the law allows, our total liability to you for any claim is limited to the amounts you paid us in the 12 months before the claim. We are not liable for lost profits, lost commissions or other indirect losses. Nothing in these Terms limits rights you have under law that cannot be waived.

10. Governing law, changes and contact

Governing law. These Terms are governed by the laws of the State of Colorado. Any dispute will be handled in the state or federal courts located in Boulder County, Colorado.

Changes to these Terms. We may update these Terms from time to time. We will post the new version on this page with a new “Last updated” date and email active clients at least 30 days before material changes take effect. Changes do not reduce the money-back guarantee of a plan you already signed up for.

Contact us

PropFlow Solutions
1801 Broadway Ave, Ste 525D, Boulder, CO 80302
Phone: (720) 575-8224
Email: support@propflowsolutions.com

1. Who we are

This Privacy Policy explains how PropFlow Solutions LLC (“PropFlow,” “we,” “us” or “our”), 1801 Broadway Ave, Ste 525D, Boulder, CO 80302, collects, uses and protects personal information when you visit our website, contact us, sign up for our services, or are contacted by our team about buying or selling property.

By using our website or services, you agree to the practices described here. Our Terms of Service also apply.

2. Information we collect

Information you give us

• Contact form. Your first and last name, email address, phone number, your role (for example, agent or broker), the service you are interested in, and any message you write.
• Onboarding form. Your name, email, phone number, real estate license number, MLS ID (optional), city, state, the areas and distance ranges you want to cover, and the plan you select.
• AI chat assistant. The questions and messages you type into the chat on our website.
• Calls and emails. Information you share when you call, email or meet with our team, including the content and details of those conversations.
• Refund details. Only when you are owed a refund, the last 4 digits of the card you paid with, or your bank account and routing number, as described in Section 3.
• Content for your services. Photos, bios, logos, listings and other material you give us to build your agent profile, website or marketing.

Information collected automatically

• Browser storage. Our website stores a few small values in your browser to remember simple display settings, such as whether you have already seen a notice. These values stay on your device.
• Third-party resources. Our pages load fonts from Google Fonts and some images from Unsplash. When your browser loads these files, those providers receive standard technical information such as your IP address and browser type.

3. Card and banking details

We do not collect card or banking details when you sign up. Our website, onboarding form, contact form and chat assistant never ask for card numbers, bank account numbers or routing numbers.

• Payments. When you pay a security deposit or fee, we email you a secure payment link from Payoneer or Whop. You enter your card or bank details directly on their checkout page, not on our website. Payoneer or Whop processes the payment, and we never see or store your full card number. Their own privacy policies apply to the information you give them.
• Refunds only. If you are owed a refund, such as under our money-back guarantee, we may ask for one of the following so we can send it to you:
  • the last 4 digits of the card you paid with, to find and refund the original payment; or
  • your bank account number and routing number, if the refund needs to be sent by bank transfer.
• How refund details are used. We use these details only to process your refund. We share them only with the payment provider or bank that sends the refund, and we delete them once the refund is complete.
• What we never ask for. We will never ask for your full card number, card expiry date, security code (CVV), online banking login or password, or any banking details during onboarding. If anyone claiming to be PropFlow asks for these, do not share them and contact us at support@propflowsolutions.com.

4. How we use your information

We use the information we collect to:

• respond to your questions and schedule your free strategy call;
• set up, deliver and support the plan you sign up for, including lead generation, agent profiles, websites, SEO and AI chat;
• verify that you hold an active real estate license;
• match, verify and hand off leads in the areas you choose;
• track contracts and closings for referral fees and money-back guarantee claims;
• send you service updates, reports and important notices about your account or these policies; and
• keep our services secure and meet our legal obligations.

We do not use your information for any purpose that is unrelated to providing and improving our services.

5. How we share information

We do not sell your information. We do not sell, rent or trade personal information to anyone, and we never have.

We do not share past clients’ data. We do not share the personal information of our past or current clients with any other client, agent, brokerage, marketer or outside company. Information about former clients is never passed on, published or used to market anyone else’s services.

We only disclose information in these limited cases:

• Service providers. Trusted companies that help us run our business, such as our payment link providers (Payoneer and Whop), our form-processing service, website hosting, CRM, email and the AI provider that powers our chat assistant. They may use the information only to perform services for us, and are not allowed to use it for their own purposes.
• Legal requirements. When we are required to by law, court order or a valid request from a government authority, or to protect our rights or the safety of others.

6. Information about home buyers and sellers

If you are a home buyer or seller contacted by our Inside Sales Associate (ISA) team, we collect the details you share with us, such as your name, contact information, the type of property you want, budget, timeline, location and pre-approval status. Calls may be recorded for quality and verification.

• We share your details and the call recording only with the one real estate agent in our network assigned to help you, so they can contact you about your request.
• We do not give your information to more than one agent in our network, and we do not sell it.
• You can ask us to stop contacting you at any time by telling our team or emailing support@propflowsolutions.com.

7. AI chat assistant

Our website chat is answered by an automated AI assistant. Your messages are sent securely to our AI service provider to generate a reply, and are used only to answer your questions.

Please do not share sensitive personal information in the chat, such as card or bank details, Social Security numbers or passwords.

8. Cookies and browser storage

We do not use advertising cookies or sell browsing data. Our website uses only small amounts of browser storage (local storage and session storage) to remember basic settings. You can clear or block this storage at any time in your browser settings, and the website will still work.

9. How long we keep information

We keep personal information only as long as needed for the purposes in this policy. Account and transaction records are kept for as long as your plan is active and for up to 3 years after it ends, so we can handle referral fees, guarantee claims and legal or tax requirements. After that, we delete the information or make it anonymous.

Card digits and bank details given for a refund are deleted as soon as the refund is complete.

Contact form messages from people who do not become clients are deleted within 12 months.

10. How we protect information

We use reasonable administrative, technical and physical safeguards to protect personal information, including encrypted connections (HTTPS), limited staff access and trusted service providers. No method of sending or storing data is completely secure, but we work to protect your information and will notify you if a breach affects your data as required by law.

11. Your choices and rights

You can contact us at any time to:

• ask what personal information we hold about you;
• correct information that is wrong or out of date;
• ask us to delete your information, unless we must keep it for legal or contract reasons;
• stop receiving marketing emails by using the unsubscribe link or emailing us; and
• ask us to stop calling or texting you.

Depending on where you live, such as California or Colorado, you may have additional rights under state privacy laws. We will respond to verified requests within 30 days. Email support@propflowsolutions.com to make a request.

12. Children’s privacy

Our website and services are for adults and licensed real estate professionals. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version on this page with a new “Last updated” date, and email active clients before any material change takes effect.

14. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

PropFlow Solutions
1801 Broadway Ave, Ste 525D, Boulder, CO 80302
Phone: (720) 575-8224
Email: support@propflowsolutions.com